Thursday, January 23, 2014

Which laptop-selling company provides the best customer support?

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Nonny


I currently have a Dell and because of my terrible experiences with their customer support, i will not be purchasing my next laptop from them. One of my top priorities in my search for a new laptop is the quality of customer service. I'd appreciate specific examples rather than general statements, if possible. Thanks.


Answer
Consumer Reports last rating (March, 2010) of computer put:
Reliability: from #1 on down: #1: Apple, #2: Acer, Toshiba, #3: Lenovo,Gateway, HP, #4: Sony, Compaq, #5 Dell

Support ranking (March 2010), from #1 on down:
Apple (score=86); Lenovo (63), Toshiba (60), Dell (56), HP/Compaq (53), Acer/Gateway (39)

A 2012 PC Magazine Reader's Choice Awards on laptops rated in order: Apple, Alienware, Sony, Asus and Lenovo tops,
http://www.pcmag.com/article2/0,2817,2400797,00.asp

I have also read many reviews that the Genius Bar at the Apple Stores is the most knowledgeable of tech support offered in a retail store setting. However, their Tech Support is not cheap, unless you buy a 3-years Service Agreement from Apple.

If Tech Support is your top concern, you may want to look into a Mac. Apple is the biggest personal computer and have the volume to get the best suppliers. Well. Maybe not the suppliers who are best to their own employees.

If you want to stay with Windows, I'd recommend Lenovo because their Thinkpads are still better made than most. Sony as a corporation has lost a lot of business in TV, music players and game consoles and hasn't really put out anything special in computers.

What is the best laptop available for 2012?




Art M


I'm looking for a laptop that can handle many softwares, preferrably with built in cam and mic. I'd like it to have good graphics for gaming.

I'm currently interested in the HP Dv6t with an i7 Processor, Nvidia Geforce 630m, and 8GM RAM



Answer
Choosing a laptop computer can depend on whether youâre looking for a cheap computer or if youâre looking for the best performance. I will focus on looking for the best computer according to its performance without taking into account its price. There are many factors that can be considered when choosing a laptop, but the most important features to pay attention to are processor speed and amount of RAM, CD-ROM, USB and floppy drives, and hard disk space.




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