Saturday, June 29, 2013

Which laptop-selling company provides the best customer support?

best gaming laptops march 2012 on Tips To Troubleshoot Microsoft Bluetooth Mouse | One Tech Computers
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Nonny


I currently have a Dell and because of my terrible experiences with their customer support, i will not be purchasing my next laptop from them. One of my top priorities in my search for a new laptop is the quality of customer service. I'd appreciate specific examples rather than general statements, if possible. Thanks.


Answer
Consumer Reports last rating (March, 2010) of computer put:
Reliability: from #1 on down: #1: Apple, #2: Acer, Toshiba, #3: Lenovo,Gateway, HP, #4: Sony, Compaq, #5 Dell

Support ranking (March 2010), from #1 on down:
Apple (score=86); Lenovo (63), Toshiba (60), Dell (56), HP/Compaq (53), Acer/Gateway (39)

A 2012 PC Magazine Reader's Choice Awards on laptops rated in order: Apple, Alienware, Sony, Asus and Lenovo tops,
http://www.pcmag.com/article2/0,2817,2400797,00.asp

I have also read many reviews that the Genius Bar at the Apple Stores is the most knowledgeable of tech support offered in a retail store setting. However, their Tech Support is not cheap, unless you buy a 3-years Service Agreement from Apple.

If Tech Support is your top concern, you may want to look into a Mac. Apple is the biggest personal computer and have the volume to get the best suppliers. Well. Maybe not the suppliers who are best to their own employees.

If you want to stay with Windows, I'd recommend Lenovo because their Thinkpads are still better made than most. Sony as a corporation has lost a lot of business in TV, music players and game consoles and hasn't really put out anything special in computers.

How to get my Macbook Fan noise down?




awsomecool


I have a Macbook 15" (i bought it early March 2012) ok so my Mac works great and all but the thing is i am a mine craft gamer. Whenever i open the program my Fans go very loud but when i close it it goes really calm. Whats the issue? PLEASE HELP


Answer
As you know the fans are there to keep the internal temps down. Games can cause a lot of heat from the components. Anyway, I would suggest placing the laptop on come type of stand so help with airflow all around it. I did a Google search a found several. Here is one: http://www.bluelounge.com/products/coolfeet/




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